FAQ - Products
Q: 1. How do I contact you ?
A: Pls send feedback to us or Call us at 0086-18974762151 or 0086-13938480725
Q: 2. How do I place an order?
A: Even though the products listed on our web site have detailed specifications such as size and material,
many items need to be customized by closely following the specification provided by a customer in order
to achieve satisfactory installation at the customer site.
So we strongly encourage our customers to call us once you have made a decision on the style and
material of a product. Many times we would like our customer to provide us a detailed drawing of the
product you need. This way you won't find yourself frust-rated about.
By talking to us first about the product you need, we ensure you receive what you want. Once we finalize
the product specification, you can proceed with ordering.
Q: 3. What payment methods do you accept?
A: Under most circumstances, you will make two payments for your order. We ask for a 40% non-refund-able
deposit at the time of order, with the remainder due when the product is ready to ship (approx 2-4 weeks
before final delivery to you).
Shipping cost is not included in the price listed on our website, so we will charge you the shipping fee as
well. Once we receive full payment, we will release your order to shipping company.
Q: 4. What if I want an item in another size or material?
A: For custom orders, these items may also be ordered by calling or emailing us. Please include all specifi-
cations,and attach pictures (if needed), include (if applies) your own design that you want to have designed
per your specifications.
Because our stone products are individually hand-carved, anything can be carved. We understand some-
times the sizes and/or meterial we have in current stock may not fit your design or space requirements.
custom work is welcomed, Designers and Custom Builders welcome.
Production Process:
Marble products:
Copper products
Stainless steel prosucts
Q: 5. How do I check on my order statues?
A: If you would like to check the statues of your order, we encourage you to refer to your order confirmation
where you will find the lead time for the items you ordered.
Please note that the lead times reflected are approximate. Transit times add one to three weeks to your
lead time depending on the item transport method used and destination. In general most items ship in 4-8
weeks depending on the complexity of the items, and take approximately 7-14 business days for delivery
to you.
Once your item have been shipped you will receive an email from us. We are here to answer any
question you might have. So please do not be hesitate to contact us.
Q: 6. Can I see the production process?
A: Yes. We will keep you posted with production photos.We will not pack the products until we get your
approval on the final products.
Our factory Our storehouse
Q: 7. How Can I cancel the order?
A: Cancellation is allowed ONLY during the molding process of the statue. You will be refunded your deposit minus the cost of labor and expenses of molding material used to that point. Cancellation of your order is NOT possible once the marble carving & bronze casting process has begun.
FAQ - About us
Q: 8. Why there are impurities or spots in your marble surface?
Do you have pure color material?
A: All our marbles are pure natural marble. And for natural marble, more or less, there unavoidably must be
some impurities or spots. If you do not like it, we could try our best to find one marble with less impurities or
spots.
Q: 9. How long will I get my goods after I place the order?
A: Usually the production period for 1 unitis 20-25 days and it usually will take another 20-35 days to reach
your city. So it usually takes 60-70days to reach you after you place orders.
Q: 10. Can you send the goods to my house?
A: Yes,we can. No mater where your house is,as long as we can find it on amap, we can make sure you will
receive it in time.
Q: 11. Are there any special care instructions I need to follow?
A: Marble is softer and more porous then granite. Marble is a good choice in kitchens and bathrooms.
When polished and sealed it repels soap scum. It is easy to clean and adds elegance and beauty in any
application. Ingeneral, farm sink made by marble does not stain because marble has very little porosity.
Most colors will never show any moisture.
Also marble is one of the hardest stones available. It cannot be scratched in ordinary use. Occasionally
clean with ordinary window cleaner. There is a variety of products to clean marble readily available at your
home improvement store or super store.
Granite In general, products made in granite does not stain because Granite has very little porosity. Most
colors will never show any moisture. Also Granite is one of the hardest stones available. It cannot be scrat-
ched in ordinary use.
customer feedback pictures
Q: 12. If my goods is broken when I get it, what should I do?
A: It is not common that you receive one broken products, but to be honest, it may happen because of
some accidents during transportation.
The goods may be broken because of violent collision caused by ship, truck or careless handling. Please take several photos of the packing before you open it. If the packing is okay, but goods is broken,
it is our responsibility. On the contrary, if the packing and the goods are both broken, it is the logistic
company's responsibility.
We promise: no matter whose responsibility it is, as long as the goods is broken, we will try our best
to send you a new one in shortest time freely.
Any questions or unclear point you have . PLS contact with us.
We are pleasure to answer for you.
————YOU FINE SCULPTURE
